Komerci oHG

Help and Preface FAQ

Which parcel service will be used?

We ship inside Germany and to Austria with Hermes. All other countries we will ship with DPD. We cannot ship to a Packstation. Alternatively we can ship to a Hermes agency.

How can I pay?

We provide the following payment methods:

  • Payment in advance: Your order will be shipped within 1 working day after we receive payment.
  • PayPal: Payment at no charge for you with the online payment service PayPal directly following your order. After successful payment we will ship within 1 working day.
  • Payment with PayPal-Express: Use the payment and shipping informations from your PayPal account to order quickly and securely in our webshop.
  • Checkout by Amazon Payment Method: Pay with your Amazon account

Is it necessary to activate javascript to use this shop?

No, javascript is not necessary.

Is it necessary to create an account?

No, not categorical. You will receive all information without logon too. You can order without account also.

Why should I create an account?

  • If you buy more often at our shop, you save to enter your data with each order. There are 5 adresses available
  • Your cart will be stored and assigned to your account and you are able to finish your order later.
  • You can display the current status of your order.
  • You can display the your previous orders.
  • You can review products.

How I find one's way in this shop?

In the left column, you wil find the 'Categories' of products. (Some products are in more than one category.) If you click at an entry in the categories box, all related products will be displayed.

Under it is located the manufacturers box. You can choice any manufacturer to display the products of them.

You can enter a key in the box 'quick search' to display all products with this key.

The box 'information' at the left bottom contains some entries for more detailed information.

At the right top is located the cart. Once you put a product uin the cart, it wil display there.

Once special offers are available, it will displayed in the box named 'specials'.

At the right bottom are the box with the reviews.

What is about any problem with a product, or, if I want to give back a product?

In this matter, please enter Komerci-Return-Service, choice the relating form and enter the data. You will receive a return-parcel-stamp, if your address is in germany and the product has a problem. Otherwise you have to send the product back at your own cost.